Though boutique hotels are on the rise, their giant cousins are holding their own—and at the MGM Grand Hotel and Casino in Las Vegas, that means providing a quality stay for 12,000 guests per night. As the Wall Street Journal explains in a feature, that also means 8,000 employees maintaining 5,000 rooms, with 46 tons of clean sheets. With the help of a machine, one employee can fold 1,000 folded hand towels per hour; dryers hold 300 pounds of dirty laundry; and a million-dollar washing machine cleans nonstop.
“It is like a little city in itself,” says a guest, and “the challenge,” says the hotel’s president. “is to cater to everybody without alienating anybody.” Customers—who stand in one of 36 lines at reception—choose from a selection of rooms ranging from $80 a night to $600 a night; the latter comes with 24-hour butler service. Despite the hurdles, however, the hotel managed a 96.8% occupancy rate in the second quarter, the Journal notes. (More MGM Grand stories.)
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