Jennifer Devereaux's little girl had to go to the bathroom, but the flight attendant said no. Soon after, the 3-year-old went anyway—right there on the seat of the JetBlue plane, Reuters reports. "It wasn’t about bad customer service ... it was about bad human decency," Devereaux says. It all started when the flight attendant said the girl, Summers, couldn't use the restroom while the plane was delayed and sitting on the tarmac in New York last Monday, CBS Boston reports. Summers started crying, but the attendant was unswayed. "She snapped at me, 'No sit down,'" says Devereaux.
Devereaux got up to clean the mess and refused to the flight attendant's order to sit down. At that point, the plane started moving back toward the gate and the pilot announced that a non-compliant passenger was on board who had to be taken to security. Devereaux says she got scared, but an off-duty pilot sitting nearby persuaded the crew that things were OK. JetBlue later said it was following FAA rules, but offered Devereaux $50 off a future flight and $5,000 to the charity of her choice. "Happy tears," wrote Devereaux on Twitter. "A really nice lady apologized to me!" (When a classically-trained violinist was barred last month from bringing his instrument onboard a plane, he protested ... by playing Bach on the tarmac.)
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