When consumer advocate Christopher Elliott brought to light the story of a Comcast customer whose name had been changed to "A--hole Brown," the company apologized and called it a one-time fluke. Well, customers "whore" and "dummy" beg to differ, along with another who suspects his name was changed to a version of "f--- you." In a new post, Elliott writes that he has been contacted by several people since his initial post to share similar stories. One is Julie Swano, who was addressed as "whore" on her bill in December until she got the company to change it back this month. Another is Carolina Heredia. "They changed my name to ‘dummy’ in my online account, so that the greeting was ‘Hello, dummy,'” she says. (Both showed their altered greetings to Elliott.)
Sako Bezdjian says that after his father canceled some services, the name on his bill was inexplicably changed from Garbis Bezdjian to "Fakoe Bez," which he takes for an f-word slam. A Comcast exec tells Elliott the company will follow up with all such cases that surface. “We’re retraining our teams on the importance of making name changes properly,” he says. “We’re looking for automated solutions to prevent this from happening in the future.” With advocate sites such as Consumerist picking up on the follow-up story, don't be surprised if more such examples surface. But be warned: At Gizmodo, Adam Clark Estes notes that pranksters might now start surfacing with crazy altered greetings with the help of Photoshop. (One critic thinks the controversy speaks volumes about Comcast's corporate culture.)
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