Things could get ugly Tuesday for Wells Fargo CEO John Stumpf, who has the pleasure of appearing before the Senate Banking Committee to answer questions about why on earth his bank created about 2 million fake bank and credit card accounts on behalf of clients without their permission. Employees allegedly did so to meet quotas, while customers got saddled with fees. More than 5,000 Wells Fargo workers have been fired, and the bank has been fined $185 million, but high-level execs have said they knew nothing about the accounts. In prepared remarks obtained by CNNMoney, Stumpf apologizes:
- "I am deeply sorry that we failed to fulfill our responsibility to our customers, to our team members, and to the American public." But he adds: "I do want to make very clear that there was no orchestrated effort, or scheme as some have called it, by the company."