United Airlines’ dismal service and financial stature may soon send it to Chapter 11, but that doesn’t mean it isn’t a “teachable moment,” Shaun Rein writes in Forbes. Herewith, three lessons:
- Loyal customers return: "Consumers are more price sensitive in this economy, and they are trading down, but it's still a great time to capture loyalty," Rein writes. "People don't want to waste money on brands that fail to meet their expectations."