Oldsters Behind Counter Boost McDonald's Sales

Having workers in their golden years is key to the Golden Arches' success, according to a British study. Researchers found that customer satisfaction levels were 20% higher in outlets where people over 60 were employed. The boost comes from the older workers' better people skills, strong work ethic, and influence on the younger employees, a McDonald's exec tells the Telegraph.

"The presence of older employees improves customer satisfaction, and in a service-led business such as theirs, this drives the bottom line," said a researcher.
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